TERMS AND CONDITIONS
How does billing work?
To make a reservation, you pay only $150. That amount is credited towards your total bill and can be paid by credit or debit card, money order, or check, but you must remember: your house or town home isn't actually confirmed until we receive the $150. That's why we prefer a credit or debit card payment. You may mail or wire funds if you wish.
The rest of the payment is due two weeks prior to the date of your arrival. This can also be paid by a credit or debit card, check or money order, but we must receive the check or money order at least two weeks prior to your arrival. If we haven't heard from you otherwise, we usually just go ahead and charge the card on file for your reservation when the balance is due.
Balance must be paid in full at least two weeks prior to your arrival date. Need more time, please request. Otherwise, we will automatically bill your balance two weeks prior to check-in.
Furthermore, when you provide your credit or debit card information you are agreeing to allow us to charge it based on the conditions above.
What about payment plans?
At Holiday Villas, you can make your own payment plan! We'll give you up to two weeks before you get here to pay for that super-deluxe vacation home or townhome. That means you can make a reservation in July for an arrival in December, and pay a little bit every month, so you don't have to worry about the balance. You can pay as little or as much as you like, as often as you like! Just imagine going on vacation, without having to worry about the bill!
What is your cancellation/refund policy?
-$25 penalty on cancelations given with at least a 14 day notice prior to arrival.
-No refunds if canceled less than 14 days prior to arriva.
Fees Fees Fees:
Not when you stay with Holiday Villas. NO BOOKING FEES, NO RESORT FEES.
Can I bring Bruiser?
Some homes will allow pets. We know that dogs are people, too! Family members, no less! And all pets, for that matter! (ok, ALMOST all pets.) Dogs, cats, and other animals under 40lbs are permitted in some homes, but not all, so that's why you've got to let us know up front! There is a $150 non-refundable pet fee, which is used to steam clean the home upon your departure. (Yes, we know your pet is perfect. Ours are too. But some people are extra-sensitive! And extra-picky!) We know it's a little steep, but we like to keep our houses extra clean! And at least you don't have to leave poor Bruiser at a boarding place. A boring, boarding place. Boring for the dog, we mean.
How about wheelchair access?
All homes are single level entry from the ground with a standard threshold and standard door openings. Because vacation rentals are privately owned, ADA laws do not apply. Thank you for your understanding.
The vacation rental industry has a standard housekeeping fees on short-term stays. There is a one-time housekeeping fee on stays of 5 nights or less. The fee is determined by the number of bedrooms and will be added to your stay. In rare instances, there is a housekeeping fee on certain rentals no matter how long you stay. The fee is not hidden and will be seen during the booking process.
Do you have a front desk?
Yes. We have several check-in locations. We will email you the one that's most convienent to your rental. In some instances, you will go directly to the rental.
Pool and Spa heating:
$35/day or $210/wk. There is a 3 day consecutive minimum.
Game Room: $10 per day
2 nights Low and Mid season. 5 nights the week prior and after Easter and Christmas and any reservation covering Jul 4. All 6/7 bedroom homes have a 5 night minimum in all seasons.
Cannot be combined and do not apply to 6/7 bedroom homes. 3 night stay required. No discounts the week prior and after Easter and Christmas.
Late Check-out/Early Check-in: Subject to availability. You may guaranteed early arrival or departure for $75. Early check-in is 12pm, late check out is 2p
Missing or Damaged Items:
Please do a walk-thru when you get to your rental and report anything you see that is broken ( 800 344 3959). Guest is responsible for any missing or damaged items during their stay unless Damage Protection Plan has been purchased. You give permission to charge your credit card any reasonable amount to repair or replace the missing or damaged item.
Damage Protection Plan:
You may select our Property Protection Plan for just $39. It covers up to $1,000 in damages.
SORRY-No same day reservations.
Rentals are owner by private individuals. Although rare, they use their rental from time to time. If this should occur, we will relocated you to a similar or better property. This may also occur do to maintenance issues.
1 (800) 344 3959 Toll Free
1 (407) 217 2978 Local
1 (407) 209 2126 Fax
See you soon,
Everyone at Holiday Villas