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Common Questions about Vacation Rental Homes

Frequently Asked Questions (about our vacation rentals)


1. How far are the homes from Disney, Sea World, and Universal?

2. What do I need to bring with me?

3. Where do I check in?

4. What time is check in and check out time?

6. Is early check in available?

7. Which house will be mine?

8. How will I find grocery stores or supermarkets?

9. Who owns the homes?

10. Is maid service included in the price?

11. Why do I have to pay for housekeeping?

12. When is the house cleaned and who cleans it?

13. What is the tax?

14. What will the weather be like during our vacation?

15. How do I know if I should get pool heat?

16. When and how do I pay for my stay?

17. What if I need to cancel?

18. Can I bring a dog or cat?

1. How far are the homes from Disney, Sea World, and Universal?

a. Our homes are all less than 15 minutes from these major attractions (Depending on traffic conditions).

2. What do I need to bring with me?

a. Nothing. Towels and linens, cooking and eating utensils are all provided. Starter paper products ansd soaps, as well. You may want to bring oversized pool towels with you. There are numerous grocery stores within minutes.

3. Where do I check in?

a. Most of our rentals are set up for EXPRESS CHECK-IN. You will get an email directing you to the rental itself or to one of our local check-in offices approximately 7 days prior to arrival.

4. What time is check in and check out time?

a. Check in is after 4:00pm, and check out is by 10:30am.

5. Is express check in/check out available?

a. Yes, our existing procedure is set-up for express.
 
6. Is early check in available?

a. Yes! For an extra fee of $75.00 we will make the necessary arrangements to allow for a 12:00pm check in.  Subject to availability.

7. Which house will be mine?

 
a. Just call us to find out. Or in most instances, you will have already selected it from our website.
 
8. How will I find grocery stores or supermarkets?

a. Following our arrival directions, you will pass at least two grocery stores/markets/supermarkets on the way to our office and your vacation home. "Publix" is a leading supermarket chain, as well as, Walmart

9. Who owns the homes?

a. Families like yours, who wanted to own a vacation home without the expense, privately own all of our pool homes and townhomes! Call us at 800 344 3959 to get more information about how you can own a vacation home and let vacationers pay for it!

10. Is maid service included in the price?

a. If you're staying at least 5 nights, you won't have to pay a cleaning or housekeeping fee. We do not have daily or weekly maid service (except upon request and for an additional fee) but the units are thoroughly cleaned and sanitized prior to your arrival, and the washers and dryers included in every unit are free to use.

If you are staying less than 4 nights, you will have to pay an additional cleaning fee, which is clearly displayed during the reservation process. The cleaning fee ranges in price from $70 to $120, depending on the type and number of bedrooms in your vacation home or townhome.

11. Why do I have to pay for housekeeping?

a. Housekeeping is standard n the vacation rental industry and charged only on stays of 4 nights or less. If you are staying at least 5 nights, we will pay for the housekeeping for you. These fees cover the costs of cleaning and sanitizing the home before and after each stay.

12. When is the house cleaned and who cleans it?

a. All of our homes are thoroughly cleaned and sanitized by our own team of professional housekeepers. Homes are cleaned before and after each arrival, but not during your stay, unless you order a separate "mid-stay clean."

13. What is the tax?

a. State and County Resort tax will be 13% on all charges, including extras such as housekeeping and pool heat.

14. What will the weather be like during our vacation?

a. It definitely won't be snowing! Our hottest months are usually late July to late August, and our coldest months are usually mid-December to mid-February. The remainder of the year in Florida you ought to be able to blend in wearing a t-shirt, shorts, and flip flops! For more detailed information, please consult the weather channel chart below:

Month Low(F) High(F) Rain(in.) Snow(in.)
January 49 72 2.1 0
February 49 75 2.83 0
March 57 80 3.2 0
April 58 86 2.19 0
May 63 90 3.96 0
June 69 91 7.39 0
July 73 92 7.78 0
August 73 92 6.32 0
September 70 91 5.62 0
October 61 87 2.82 0
November 54 76 1.78 0
December 51 75 1.83 0

15. How do I know if I should get pool heat?

a. We recommend ordering pool heat if you are planning to visit during October through April. Pool heat during the months of December and January are a must if you or your children plan to spend a significant amount of time in the pool. Pool heat is an extra $35 per day or $210 per week.

16. When and how do I pay for my stay?

a. When you're ready to make a reservation, the only thing you have to pay is $150. The rest is due two weeks prior to your arrival. You can make as many or as few payments as you'd like, it just needs to be paid in full at least two weeks prior to your arrival date. We accept Visa, MasterCard, American Express, and Discover, as well as personal checks, money orders, and cashiers checks. Pay in-full at least 30 days prior to arrival and save 10%.

Want to rent a super-deluxe-monster home for a month next summer? No problem. Just make the reservation with everything your heart desires, and pay as much as you can every weeks. $50 here, $100 there, and by the time your vacation comes around, you've already paid for it! Holiday Villas is happy to provide you with the flexibility of setting up your own payment plan if that's what you prefer!

17. What if I need to cancel?

a. No problem! You can cancel up to two weeks prior to your arrival date, and you only lose a $25 cancellation fee. Everything else you've paid will be refunded back to you. If you cancel with less then a 14 day notice your penalty is one night. 7 or less days, 50% penalty. 72 hrs or less, no refund. You may want to consider Travel Insurance.

18. Can I bring a dog or cat?

a. We do allow dogs and cats in some homes, but we must know beforehand that you're bringing the family pet. Some of our guests have serious allergies, and for this reason certain homes are reserved for those traveling with animals. There is a $150.00 non-refundable pet deposit which is required if you would like to bring your pet. This option is offered during the reservation process online.